Your complete shopping satisfaction is our No.1 Priority. We want you to be happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We at Vuma Mart offer you the best quality in our products and our services. We take stringent measures to ensure that the items delivered to you are in perfect condition.
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our website, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. We will refund the money within 5 working days from the time of delivery of the product back to us. The refund will be through online transfer. Also when you reach us, we'll help you with the instructions on how to proceed with the process.
Always email us at [email protected] first if you have any problem.
Always report your problem within 24 hours of receiving the item in question.
Never send back an item without consulting with us. It's very important that you do not send the item back to us until you have verified with us. No credit or replacement shall be given on such items.
Always report all problems associated with a single order/package delivery at the same time. Be specific as while describing the problem, as all returned items are examined for defects / variations.
Always return your items using registered airmail / courier.
Be Extra Alert when Accepting Parcel from Courier.
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
Vuma Mart firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for Vuma Mart to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these leathers have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
Brown, Red, Maroon and Orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red leather, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
Many times green and blue shades also overlap, same is the case with off-white, white and cream colors.
Sea Green color sometimes looks Aqua blue and the other way around.
Handcrafted genuine leather products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
In order to deliver your orders we print the orders the same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be through online transfer. Your refund will be made within 5 working days.However the cancellation of orders will be done only if they are in respect to below terms & conditions.
You can cancel your orders within one hour of booking your order. You are requested to immediately mail at [email protected] or call at +91-(033)2345 0060 along with your order number for any cancellations to be made.
Vuma Mart may automatically cancel your order if our team finds that payments have not been received. You will get an email notification when we cancel the order.
Sorry we do not entertain any return or exchange.
No, you can't make any changes after placing the order. We understand that, at times, you may want to alter the quantity of item placed in your cart, you may even require your shipping address to be updated, Your changes can be done till we have begun processing your order. For such case, you are requested to immediately mail at [email protected] or call at +91-(033)2345 0060 with your order number.
We shall process your refund through online transfer within 5 working days from the time, you have cancelled your order and accepted by us.
We take special care to deliver your products. However if you receive any product in unusable condition, you may call us and the necessary steps will be taken.
